FROntline are the best

The intent of this blog is to provide a free and safe platform for all frontline staff at the Family Responsibility Office (FRO), so they can share some of their stories, and let the public know about their stress and frustration, and how they really care about the people they serve.

With due respect to all agents, Frontline are the hardest working of all FRO staff, yet they are the least appreciated, especially by the Office managers and sometimes the public. The sad truth is neither managers nor the public really understands what it means spending hours on the phone, listening to the most miserable stories in the country, very often told by desperate, angry or sometimes abusive clients.

The authors of this blog are current and ex FROntline agents who believe in a different FRO that can make a difference.

So don't be too shy. Share your thoughts with your colleagues and the public. Tell everyone how you contribute to make many children smile everyday.

Cheers!